FAQ

We are ISO 13485 Certified, plus our medical devices have received marketing clearance from FDA, are CE-marked, and are generally approved in many other markets worldwide. Please see the individual product pages for the registration of each device.

Additional Regulatory and Accreditation Information can be found on our Regulatory page.

OriGen is headquartered in Austin, Texas, and all our products are manufactured at this location. The address is 7000 Burleson Rd, Bldg D  Austin, Texas, USA 78744-3202.

OriGen is open from 8:00AM CT to 4:30PM CT, Monday through Friday. OriGen is closed for New Year’s Day, Memorial Day, Juneteenth Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, as well as Christmas Day through New Year’s Eve. Orders will be delayed slightly around these holidays.

Please see our Conference & Events page.

Please see our Careers Page.

OriGen actively backs organizations such as BIO Austin and the Texas Medical Device Alliance (TMDA), showcasing our commitment to advancing the life sciences industry. Additionally, we proudly hold membership in the International Society for Cell & Gene Therapy, aligning ourselves with global leaders in these cutting-edge fields. Throughout the year, OriGen demonstrates its support for knowledge-sharing and industry progress by sponsoring various conferences. This involvement reflects our dedication to fostering collaboration, staying abreast of the latest developments, and contributing to the collective growth of the scientific and medical communities.

Please contact the Head Office at +1-512-474-7278 or complete the form here.

Please report it as soon as possible. Contact the OriGen head office or your sales representative. Please retain the product and its packaging, as this will help us in our investigation and findings. All complaints will receive a written or oral response acknowledging receipt of the product and initial findings.

To purchase outside the USA, Canada, or the UK you need to contact the distributor in your country. If you do not know who your distributor is, please click here to reach a distributor contact.

Please contact your OriGen Account Manager (USA, Canada, or UK), your local distributor (international), or OriGen Biomedical if you are unsure of who to contact through the form here or by calling +1-512-474-7278.

You may submit the form located here, email sales.us@origen.com, call +1-512-474-7278, or fax 512-617-1503 or toll-free 1-888-812-8411. It is best to have your purchase order available to you at that time.

An order confirmation will be sent to the email of the company contact who submitted the order. Please check your email.

Please contact customer service at 512-474-7278 or through the contact form here. The return may be subject to a 20% restocking fee.

Please contact customer service directly at 512-474-7278 or through the contact form to report damaged or lost shipments. Customers will be instructed on how to return damaged products and when to expect replacement products.

Please report it as soon as possible. Contact the OriGen head office or your Account Manager. Please retain the product and its packaging, as this will help us in our investigation and findings. All complaints will receive a written or oral response acknowledging receipt of the product and initial findings.

OriGen can ship with your preferred carrier. Typically, OriGen will ship through FedEx Ground. OriGen can expedite your order through 2nd Day, 2nd Day Air, Next Day, and Next Day AM at your cost. Orders must be submitted by 2:00 PM CT.

When available, items will ship within 3-5 business days. Special order items will always be manufactured to order, with minimum quantities and extended lead times.

A shipping confirmation email will have been sent to the company contact on file. Please check your email. OriGen may provide a fax confirmation if no email is available.

An IFU, CoA, or CoC will be in your original shipment box. If these items are misplaced, you can access the IFU, CoA, and CoC for your OriGen products through the Client Login. If you do not have a current login, you will need to register for an account through that page.

All sizing information can be found on the product brochure.

Technical product information, including Technical Bulletins, can be found here. You must be logged into your OriGen account to access this information. If you do not have an account, please register an account here and it will be approved within a few business days

All plastics have a glass transition temperature unique to the identity and grade of polymer that makes up the plastic (it varies but is  -65C to -150C for our materials). Above this temperature, the bags are flexible. However, once the bag is cooled below its glass transition temperature, the films lose their plasticity. Any impact, pinch, cut, etc. can result in a clean fracture that radiates from the point of impact, akin to broken glass. Please see our white paper on How to Prevent Freezing Bag Breaks for more information.

4 years

Not defective at all. Although DMSO has the consistency and transparency of water, its melting point is 19C (or 66F). At a standard room temperature of 75F, your DMSO will be a liquid but if it has been shipped in the cold or kept in a chilly room, it will have frozen. There is no need to place the DMSO vials or syringes into a water bath – just leave them out at room temperature and they will thaw quickly.

3 years

Bags create a closed system that reduces the possibility of contamination. Swabbable needle-free valves are provided that provide repeated sterile access (and prevent needle-sticks). Our cell culture bags have a high optical transmission that allows for inspection of contents without risking contamination of the culture. The bags are gas permeable and provide high rates of oxygen transfer to cells under culture. Additionally, water permeability is very low, so water loss is negligible and humidifed incubators are not required.

4 years

Bags create a closed system that reduces the possibility of contamination. Swabbable needle-free valves are provided that provide repeated sterile access (and prevent needle-sticks). Our cell culture bags have a high optical transmission that allows for inspection of contents without risking contamination of the culture. The bags are gas permeable and provide high rates of oxygen transfer to cells under culture. Additionally, water permeability is very low, so water loss is negligible and humidifed incubators are not required.

4 years

The only difference is that CR6 Sealer has a smooth seal, and the CR6-P has a perforated seam through the seal.

Shipment is generally within two weeks after the order is placed.

OriGen offers many spare parts, including replacement batteries, battery chargers, handles, and cables. Please contact us for additional parts.

It can seal PVC, PVC/EVA co-extrusions, and most EVA tubing with a nominal diameter of 4 mm.

The width of the seal is fixed at about 3 mm.

The CR6 is battery operated (NiMh battery pack 24V/ 3,8Ah).

With a new and fully charged battery, the CR6 can make approximately 1,500 seals in 4-5 mm PVC tubes on one charge. This high capacity makes the CR6 suitable for use in a mobile or stationary capacity. However, the sealer should cool at least one minute after making multiple seals to produce consistent, reliable seals.

A battery with a capacity of 25% (red LED) requires 6-8 hours to fully charge.

The working life of the batteries depends on the number of recharge cycles, the surrounding temperature, and the temperature rise that occurs when batteries
are charging. The typical expected working life is 3 years with a charging frequency of 200 cycles per year at 25ºC. Deep discharging (allowing the battery to be at 0-5% capacity) or overcharging (leaving the system plugged in continuously) will shorten the battery life.

We do five test seals of each type of tubing, before sending the product out. Every seal sample is QA checked before the unit is boxed up and closed.

The manufacturer provides a one-year warranty from the date of delivery from OriGen.